The client portal now accepts multiple files in a single upload, keeps a per-shipment document history, and tells you which documents are still outstanding for a booking rather than leaving you to work it out from an email thread. The change went live at the start of the month and applies to every account without any action needed.
Uploads are matched to a booking by reference, so the important habit is still to quote the booking reference on the file or in the upload form.
What is new
- Multiple file upload, with a size limit raised to twenty megabytes per file.
- A per-shipment document list showing what has been received, what is missing and when each item arrived.
- Email notification when a document we have asked for is received, so the desk does not have to acknowledge each one by hand.
What has not changed
Documents that must reach us in original form still must, and the portal is not a substitute for them. The document cut-off for consolidations is unchanged at seventy-two hours before the vessel. Access is per user rather than per company, so if somebody has left, tell us and we will disable the login.
Any problems, contact the desk with the booking reference and a screenshot. We would rather hear about a portal fault than have somebody quietly go back to email.